The 60-Day Founder Protocol
You do not just get a device. You get us, personally, for the first 60 days.
We walk the cycle with you, troubleshoot anything that feels off, and stay with you until the protocol is running the way it was meant to run.
A direct line to the team
When you reserve a Founders Edition, you get the direct email of the people who built NOORA. If your skin reacts unexpectedly, the cycle phases do not match your timing, you are unsure which mode fits a particular week, or anything feels off, write to us.
One-on-one protocol coaching
If the protocol is not producing the result you expected by day 60, our care team works with you personally. We review what you are using and when, adjust your mode timing, troubleshoot the rest of your routine, and walk through the four phases of your cycle until it is dialed in for your skin.
No bots. No form letters. No ticket queue.
Every email is read and answered by a human on our team. Sara writes back. Nik writes back. There is no third party. We respond within one business day, often the same hour.
This is what Founders Edition means.
The first 200 women who reserve get this level of access. After Founders is gone, support stays high. Only the first 200 get the direct line to the people who built it.
Why we built support, not refunds
Hormonal skin is layered. The cycle moves in four phases. Two women on the same protocol can need different timing, different intensity, different rest days. The first cycle tells you a little. The second cycle tells you the truth.
What women need at week six is rarely a refund. They need someone on the inside who can read their cycle, adjust the protocol with them, and stay with them through the slow part. That is what NOORA is built to deliver.
If your skin does not respond the way you hoped, the answer is not a return shipping label. The answer is the team that built the device, in your inbox, working through it with you.
The 1-Year Limited Warranty
Separate from the Founder Protocol. NOORA is built to last. If something on the device fails, whether LEDs, battery, controller buttons, or charging port, within one year of delivery, write to us. We send a prepaid return label, you ship the defective unit back, and a replacement is on the way within 3 business days.
Manufacturing defects only. Damage from drops, water, or device modification is not covered.
Direct purchases only. Warranty applies to units bought directly from nooratherapy.com, not resale.
How to reach us
Email hello@nooratherapy.com with your order number in the subject line. We answer within one business day, often the same hour. That is the entire promise.
One device. One protocol. Two of us. We stay with you.
Reserve at $349Founders' Edition · Use WELCOME50 · Save $50
THE PEOPLE BEHIND NOORA
Built by people who felt the gap
One of us watched, one of us lived it. NOORA is the device we built because nothing else was designed for this specific problem.
Nik
Founder
Spent three years researching LED light therapy before building NOORA. Obsessed with the gap between what the clinical literature showed and what was available to women at home.
Sara
Co-Founder
Uses NOORA daily. Navigated post-pill hormonal acne for two years before the protocol worked. The product was built around her experience and her skin.